Privacy policy

Last updated: 29.10.2026

This policy explains how Cheapest Carpets collects and uses your personal information when you visit our website, call us, message us or buy from our shop. We are committed to keeping your information safe and only using it for the reasons set out here.

Who we are

Cheapest Carpets is run by Cheapest Carpets, Oxford Hall, 26 Oxford Street, St Helens WA10 2DL. We are the “data controller” for the personal information described in this policy.

If you have any questions about this policy or your information, contact us:

What information we collect

When you contact us

When you contact us by phone, email, Facebook Messenger or a form on our website, we collect the details you give us. This is usually your name, phone number, email address and what you are enquiring about.

When you order from us

When you order from us or ask us to arrange fitting or delivery, we collect your name, address, phone number, the rooms and measurements involved, and details of your order. Card payments in our shop are processed by our card payment provider. We do not keep your full card details.

When you visit our website

Our website platform, Squarespace, collects some technical information automatically. This includes your IP address, browser and device type, the pages you visit and how you found our site. Some of this is collected using cookies. Please see our Cookie Policy for details.

How we use your information

We use your information to:

  • Reply to your enquiry and give you prices (our legitimate interest in responding to customers, or steps you ask us to take before an order)

  • Take and manage your order

  • Arrange delivery and fitting at your home

  • Keep sales and tax records (to meet our legal obligations)

  • Keep our website secure and working properly (our legitimate interest in running a safe website)

  • Understand how visitors use our website through analytics cookies (your consent, which you can withdraw at any time)

We will never sell your personal information. We do not send marketing messages unless you have asked us to.

Who we share your information with

We only share your information where we need to.

Fitters

We work with experienced independent fitters to fit carpets and flooring. When we arrange a fitting, we pass on your name, address, phone number and the details of the job so they can contact you and complete the work.

Delivery

If your order is delivered, we use your name, address and phone number to arrange it.

Squarespace

Our website is hosted by Squarespace, which processes website data on our behalf. Squarespace may store data outside the UK, including in the United States. Where this happens, it is protected by approved safeguards under UK data protection law. You can read Squarespace’s privacy policy at squarespace.com/privacy.

Meta (Facebook)

If you message us on Facebook, your messages are handled under Meta’s privacy policy.

Professional advisers and authorities

Such as our accountant, or where the law requires us to share information.

How long we keep your information

  • Enquiries that don’t lead to an order: up to 12 months

  • Orders, invoices and sales records: 6 years, as required for tax purposes

  • Website analytics: kept by Squarespace in line with its own retention periods

After this, we delete or securely destroy your information.

Keeping your information safe

We take sensible steps to protect your information, including password-protected accounts and devices, and only sharing details with people who need them to do their job.

Your rights

Under UK data protection law, you have the right to:

  • ask for a copy of the information we hold about you

  • ask us to correct information that is wrong

  • ask us to delete your information

  • ask us to limit how we use your information

  • object to us using your information for our legitimate interests

  • withdraw your consent at any time, for example to analytics cookies

  • ask us to transfer your information to another organisation

To use any of these rights, contact us using the details above. We will reply within one month. There is usually no charge.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.